Frequently Asked Questions
Everything you need to know about shopping with Osei.
What are your shipping rates and delivery times?
We offer standard shipping on all orders, which typically takes 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our returns portal to initiate a request.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
Osei accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are your products covered by a warranty?
Yes, all Osei products come with a one-year limited warranty against manufacturing defects to ensure the highest quality for our customers.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team within 1 hour of placing your order.